There has been a significant number of security requirement changes since the implementation of Single Touch Payroll which affects how your information is stored and accessed. These changes have been introduced as a result of the ATO's Operational Framework requirements for Digital Service Providers.
We started by introducing some of these mandatory Australian Government security requirements from Version 18.20. These changes required all users of e-PayDay Payroll Software to log in to the product with a default Username and Password until a User Access Account is established.
To set up your own User Access Account within e-PayDay, please follow Single Touch Payroll: User Access Accounts required for Audit Logging.
So what is happening?
From Monday 4th March, these changes will also affect accessing e-PayDay Hosted, how we obtain authorisation from you and how we assist you in accessing your account/s for any reason.
What does this mean for me?
From Monday 4th March, we will be unable to provide any assistance to any user attempting to and having issues with logging into e-PayDay Hosted as another User Account, which is not their own. This user account is the details you use to log into the website or desktop icon, not the User Access Account within e-PayDay®.
Therefore, we strongly recommend each person who requires access has their own account. If a new Account needs to be established, an existing Account Holder is required to request an account for you.
What else do I need to be aware of?
If you are unable to access your account for any reason, you will need to log a Support Request.
If a request is logged and the provided information does not match our records, we will be unable to assist you. If requests are submitted outside of Support (eg. by e-mailing us) we will also be unable to assist you.
We will be in contact with all existing e-PayDay Hosted Clients over the coming weeks to obtain the additional details we require for existing user accounts.
If you are unsure what this means or how it will affect you, please contact us on 07 3049 1860 to discuss your requirements.